Sleep America Warranty

Self-assessment

We offer a convenient and simple online warranty where you can conduct a self-inspection and upload the pictures onto our website. In order to complete the online warranty you will need the following tools. Have questions about your warranty? See our Warranty Information section.

  • Digital Camera
  • Ruler or measuring tape
  • Yardstick, broom or a similar long and straight object

Once you have completed the pre-assessment and feel that your bed meets the warranty criteria, give us a call at 1-888-947-5337 and we will set you up online to submit your assessment.

If you’ve completed the self-assessment and have contacted our customer service team to obtain a login, please visit this site to complete the submission: http://warranty.sleepamerica.com

You can print off this take-away sheet to assist with the self-assessment process or follow the steps below:

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HOW TO MEASURE BODY IMPRESSIONS

 - Body Impressions English PDF

Step 1
Lay mat flat, preferably on the floor

Step 2
Place a yardstick or broomstick across the location of body impression (s), (hip area is usually deepest). Fig. (A)

Step 3
Using a ruler, measure the depth of impression from the deepest point of mattress surface to the edge of the yardstick. Fig (B)

Warranty Figure B

Measure from the center of the padded area of quilting, not the seams of the quilting threads, to ensure that measurements will be accurate. Fig. (C) is an example of an improper measurement.

Step 4
A close up of the measuring tool is required. Fig D.

Step 5
Measure your box spring in the same manner as listed above. Fig E.

Step 6
A picture of your frame is also required. Fig F.

Step 7
A picture of the law tag is also required. Fig G.

Step 8
Please note these measurements in question #2 of the Warranty Claim Form.

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HOW TO MEASURE A PILLOW TOP SHIFT

 - PillowTop Shift English PDF

Step 1
Slide the mattress about 2 inches to one side.

Step 2
Stand the broom handle beside the mattress, one end should be on the floor and it should be held perfectly straight. Fig B.

Step 3
With the broom handle placed against the side of the mattress and the ruler at a right angle to the broomstick have the other person take two pictures; one showing the entire set up and the other a close up of the measurement.
Fig C & D

Step 4
Measure your box spring in the same manner as listed above. Fig E.

Step 5
A picture of your frame is also required. Fig F.

Step 6
A picture of the law tag is also required. Fig G.

Step 7
Please note these measurements in question #2 of the Warranty Claim Form.